* Cancellations: Cancellations made at least 24 hours in advance are eligible for a full deposit refund.

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* Rescheduling: Appointments can be rescheduled free of charge with at least 24 hours’ notice. Your deposit will be transferred to your new appointment.

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* Late Cancellations & No-Shows: Cancellations made less than 24 hours before the appointment, or failure to show up, will result in a non-refundable deposit.

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Late Arrivals : Arriving more than 15 minutes late may result in a shortened service, depending on availability. If there are no appointments scheduled afterward, we may still be able to provide the full service. 

Arrivals over 30 minutes late may require rescheduling.